frequently asked questions

frequently asked questions

What are your shipping rates? +

We’ve got you covered with affordable shipping!

  • Subsidised shipping rate: AUD 4.95.
  • Express shipping rate: AUD 9.95.
  • Free shipping for orders above $199.

Your wellness essentials are delivered straight to your door with secure and reliable courier services.

How long does shipping take? +

Delivery times depend on your location:

  • Standard shipping typically arrive within 2-14 business days.
  • Express shipping typically arrive within 2-5 business days.

Note: Delivery may take longer during peak seasons or sales events due to high order volumes.

For more details, contact us or visit the Help Center Contact Us

Can I track my order? +

A tracking link will be provided with your order confirmation, so you can monitor your delivery progress in real-time.

If you experience issues with tracking, please contact us via our Help Center.

How do I place an order? +

To place an order, simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

Can I modify or cancel my order after it's placed? +

You can modify or cancel your order within 24 hours of placing it or as long as your order is not shipped out yet. Please contact our customer service team for assistance.

What payment methods do you accept? +

We accept major credit cards, PayPal, and Apple Pay for all orders.

Is it safe to enter my credit card information on your website? +

Yes, our website uses SSL encryption to protect your personal and payment information. We do not store your credit card details.

Are the products safe for breastfeeding/pregnancy? +

Yes, our products are safe for consumption during pregnancy and breastfeeding. However, we always recommend consulting with your healthcare provider before adding any new supplements to your diet during these periods.

Can I consume multiple products together? +

Yes, our products are designed to complement each other. However, we recommend starting with one product at a time and gradually introducing others to see how your body responds.

How should I store the products? +

Our products should be stored in a cool, dry place away from direct sunlight. Once opened, please refrigerate and consume within the recommended time frame stated on the packaging.

What is your refund policy? +

We offer a 90-day money-back guarantee on all our products. If you're not satisfied, you can return the unused portion for a full refund, minus shipping costs.

How long does it take to process a refund? +

Once we receive your return, refunds are typically processed within 5-7 business days. The credit may take an additional 3-5 business days to appear on your account, depending on your bank.

Can I get a refund on sale items? +

Sale items are eligible for refund under the same conditions as regular-priced items, unless otherwise stated in the product description.

Do you offer partial refunds? +

In some cases, we may offer partial refunds for products that have been partially used or if only part of an order is being returned. Please contact our customer service team for more information.

How do I initiate a return or exchange? +

To start a return or exchange, please contact our customer service team with your order number and reason for return. We'll provide you with a return authorization and further instructions.

Who pays for return shipping? +

Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.

Can I exchange an item for a different product? +

Yes, you can exchange an item for a different product. If there's a price difference, we'll either charge or refund the difference accordingly.

What is the condition requirement for returns? +

Items must be unused, in their original packaging, and in the same condition you received them for a full refund. Opened or used products may be eligible for partial refund or exchange, subject to inspection.

What are the benefits of subscribing? +

Subscribers enjoy bigger discount on recurring orders, free shipping, and early access to new products and promotions.

How often will I be billed? +

You can choose the frequency of your subscription: monthly, bi-monthly, or quarterly. You'll be billed automatically according to your chosen schedule.

Can I cancel my subscription at any time? +

Yes, you can cancel your subscription at any time through your account settings or by contacting our customer service team. There are no cancellation fees.

Can I change the products in my subscription? +

Absolutely! You can modify the products in your subscription, adjust quantities, or change delivery frequency at any time through your account dashboard.